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Udemy - Customer Success Fundamentals - CSM Skills and Strategy [TorrentX]
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Udemy - Customer Success Fundamentals - CSM Skills and Strategy [TorrentX]

TorrentX👑 100· 20h ago
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963.1 MB
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Torrent Contents

1 file — 963.1 MB
Customer Success Fundamentals: CSM Skills & Strategy https://WebToolTip.com Published 8/2026 Created by Lois Egbom MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch Level: Beginner | Genre: eLearning | Language: English | Duration: 16 Lectures ( 1h 40m ) | Size: 963.2 MB Learn the CSM role, customer journey, adoption, retention, health scores, churn risk, and customer success strategy. What you'll learn ⚡ Define Customer Success and explain how it supports customer outcomes, retention, renewals, and long-term business growth. ⚡ Understand the Customer Success Manager role, including onboarding, adoption, relationship management, risk, and renewal support. ⚡ Differentiate Customer Success from customer support, sales, account management, and Customer Experience across the customer journey. ⚡ Use core Customer Success concepts and metrics to evaluate adoption, customer health, value, churn risk, and customer progress. Requirements ❗ No prior Customer Success experience is required. This beginner-friendly course starts with the fundamentals and uses practical business examples.

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